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Nephora

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Customer Service

Shipping & Delivery

Nephora offers free FedEx Two-Day Shipping on all orders!

You are able to view estimated arrival dates on each product page and during the checkout process. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. Saturday delivery, if available, will be specified on the product page and during the checkout process. Otherwise, shipping methods apply to business days, not weekends or holidays.

Same Day delivery is available in select areas and ZIP codes and is available Sunday–Saturday, excluding holidays. Not all items are available for all shipping methods. This will be identified on the product page and during the checkout process.

Returns & Replacements
Nephora stands behind the quality of our products.  If you are not completely satisfied with your purchase, you have 30 days from the date you receive your item to initiate a return. To return your item, please contact our customer service specialist at (888) 443-1688.  They will work with you to provide instructions on how to return your item.  Shipping will be deducted from your return reimbursement. 
Payment, Pricing & Promotions
Nephora accepts major credit cards, including Master Card, Visa, American Express, and Paypal. From time-to-time there is a possiblity that the price listed for a product is incorrect.  Nephora reserves the right not to honor an incorrect price or promotion.  
Gift Cards
Gift Cards are available for purchase.  Please contact our customer service through online chat, email, or calling our support number at (888) 443-1688.  Our Customer Service representative will work with you to complete your Gift Card purchase.
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Our Address

Nephora
1180 Avenue of the Americas, 8th Floor
New York, NY 11036